{"id":12295,"date":"2024-06-17T12:15:56","date_gmt":"2024-06-17T15:15:56","guid":{"rendered":"https:\/\/revistaautobus.com.br\/?p=12295"},"modified":"2024-06-17T12:15:56","modified_gmt":"2024-06-17T15:15:56","slug":"gontijo-concorre-ao-premio-reclame-aqui","status":"publish","type":"post","link":"https:\/\/revistaautobus.com.br\/?p=12295","title":{"rendered":"Gontijo concorre ao pr\u00eamio Reclame Aqui"},"content":{"rendered":"

Uma das mais tradicionais operadoras do transporte rodovi\u00e1rio de passageiros, Empresa Gontijo de Transportes S.A, recebeu indica\u00e7\u00e3o para o Pr\u00eamio Reclame Aqui, o mais importante sobre atendimento e reputa\u00e7\u00e3o das empresas no Brasil. Segundo a transportadora, al\u00e9m de ter cumprido todos os crit\u00e9rios para concorrer \u00e0 premia\u00e7\u00e3o nacional, ela passar\u00e1 na pr\u00f3xima etapa, como todos os concorrentes, pela vota\u00e7\u00e3o popular, que ocorrer\u00e1 no site Reclame Aqui de 1\/9 a 31\/10 deste ano.<\/p>\n

Concorrendo na categoria Transporte \u2013 Meios de Transporte \u2013 Grandes Opera\u00e7\u00f5es, a operadora informou que o caminho para a indica\u00e7\u00e3o ao pr\u00eamio come\u00e7ou em dezembro de 2020, quando, ent\u00e3o, passou a solucionar reclama\u00e7\u00f5es dos clientes feitas no Reclame Aqui e, ao mesmo tempo em que conseguia resolver a contento as queixas, a empresa passou a agilizar sua atua\u00e7\u00e3o, buscando mais rapidez na solu\u00e7\u00e3o.<\/p>\n

Em linhas gerais, para obter sua indica\u00e7\u00e3o, a Gontijo precisa ter avalia\u00e7\u00f5es positivas dos clientes, al\u00e9m de atendimento de qualidade, com solu\u00e7\u00f5es eficientes dos problemas apresentados e busca constante de melhorar a experi\u00eancia do cliente. Para o c\u00e1lculo da reputa\u00e7\u00e3o da empresa, o Pr\u00eamio utiliza crit\u00e9rios baseados naqueles mesmos conceitos – o \u00edndice de resposta \u00e0s reclama\u00e7\u00f5es, a m\u00e9dia das avalia\u00e7\u00f5es, que \u00e9 a nota dada pelo consumidor, o \u00edndice de solu\u00e7\u00e3o das queixas e quantos clientes voltariam a fazer neg\u00f3cios com a empresa, com base no atendimento obtido.<\/p>\n

Imagem – Divulga\u00e7\u00e3o<\/p>\n","protected":false},"excerpt":{"rendered":"

Reconhecimento \u00e9 a base para a promo\u00e7\u00e3o dos melhores servi\u00e7os<\/p>\n","protected":false},"author":2,"featured_media":12296,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[90,80],"tags":[296],"class_list":["post-12295","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias","category-transporte-rodoviario","tag-gontijo","et-has-post-format-content","et_post_format-et-post-format-standard"],"yoast_head":"\nGontijo concorre ao pr\u00eamio Reclame Aqui - Revista AutoBus<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/revistaautobus.com.br\/?p=12295\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Gontijo concorre ao pr\u00eamio Reclame Aqui - 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